Customer Support Executive - Freshers

We are looking for a dedicated Customer Support Executive to join our team in Kolkata. This is a full-time role suitable for candidates with 0 to 1 year of experience, and you will work from our office.

Key Responsibilities:

- Assist Customers: Respond to customer inquiries and provide accurate information regarding products and services to ensure a positive experience.

- Resolve Issues: Address and resolve customer complaints in a timely manner, demonstrating empathy and problem-solving skills to enhance customer satisfaction.

- Maintain Records: Document customer interactions and maintain accurate records of queries and resolutions to help improve future customer service.

- Follow Up: Proactively follow up with customers to ensure their issues are resolved and gather feedback to continually improve service quality.

- Team Collaboration: Work closely with other team members, sharing insights and suggesting improvements to enhance the overall customer support process.

Required Skills and Expectations:

Candidates should possess strong communication skills, both verbal and written, to effectively interact with customers. A positive attitude with a focus on customer satisfaction is essential. Basic knowledge of computers and proficiency in using customer support software will be beneficial. Candidates should be detail-oriented and able to manage time efficiently while handling multiple tasks. A willingness to learn and adapt to new challenges will help you thrive in this role.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Support Executive

• Industry Type

  Travel / Tourism

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face Interview Location

  PS Srijan Techpark DN 52 Salt Lake Sector V, Kolkata- 700091