Customer Support Executive

Dezire HR Services

job description:

designation: customer support executive - semi voice process

work location - marathahalli

qualification: graduate and above

experience - 6 months - 5 years

language required - english + hindi

package - 21k in hand 25k ctc

working days - 6 days working + 1 day shift rotational off

no cab

roles and responsibilities:

responding to inquiries: addressing customer queries and concerns via various channels such as phone, email, or chat.

issue resolution: troubleshooting problems and finding solutions to customer issues.

product knowledge: maintaining a thorough understanding of the company's products or services to provide accurate information.

communication skills: effective communication to convey information clearly and professionally.

customer education: guiding customers on product usage, features, and best practices.

documentation: keeping records of customer interactions, transactions, comments, and complaints.

escalation management: handling and escalating complex issues to higher-level support or other department

feedback collection: gathering customer feedback to help improve products or services.

• Experience

  1 - 6 Years

• No. of Openings

  10

• Education

  Advanced/Higher Diploma, Any Bachelor Degree

• Role

  Customer Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office