Customer Support Executive

Dezire HR Services

Job Description:

Designation: Customer Support Executive - Semi Voice Process

Work location - Marathahalli

Qualification: Graduate and above

Experience - 6 months - 5 years

Language required - English + Hindi

Package - 21K in hand 25K CTC

Working Days - 6 days working + 1 day shift rotational off

No Cab

Roles and responsibilities:

Responding to Inquiries: Addressing customer queries and concerns via various channels such as phone, email, or chat.

Issue Resolution: Troubleshooting problems and finding solutions to customer issues.

Product Knowledge: Maintaining a thorough understanding of the company's products or services to provide accurate information.

Communication Skills: Effective communication to convey information clearly and professionally.

Customer Education: Guiding customers on product usage, features, and best practices.

Documentation: Keeping records of customer interactions, transactions, comments, and complaints.

Escalation Management: Handling and escalating complex issues to higher-level support or other department

Feedback Collection: Gathering customer feedback to help improve products or services.

Experience : 1 - 6 Years

No. of Openings : 10

Education : Advanced/Higher Diploma, Any Bachelor Degree

Role : Customer Support Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India