Customer Support Coordinator

  • icon job experience 1 - 4 Years
  • icon job opening 15 Openings
  • icon salary Not Disclosed
  • icon job location Gurgaon

Key Skills

Sales Agent Customer Support Coordinator Customer Care Customer Support Customer Service Client Relationship Customer Relationship

Job Description

Customer Service Executive-Female Candidate

Location:-Gurugram

Positions:- 15

Salary:-10000K-30000K Monthly+Incentive

Job description

Roles and Responsibilities

Responsible for providing support through various channels for customers on pre- orders and post order service through phone /email .

Engaging and probing the prospective customer for sales opportunities / Conversions.

Maintain up to date, comprehensive, product, services, and product knowledge.

Work on both inbound and outbound call process.

Should have good written communication & ability to type quickly on chats.

Handle customer queries and provide accurate resolution.

Suggesting information about other products and services.

Generating sales leads, Revenue generation attitude , directly involved with selling.

Prepare report for each clients requirement, discuss with Team Leader

Collecting and analyzing customer information, and filing documents and paperwork.

Desired Candidate Profile

-3 years or Freshers ,working as a customer service representative or call center executive.

Graduate/Undergraduate degree in any stream. Marketing will be preferred.

Must be friendly and be customer oriented.

Strong communication skills accompanied with excellent listening skills and patience to have smooth interactions with customers either on call or in person.

Should be able to communicate in English and Hindi

Thorough knowledge of the product or service being advertised.

Problem-solving and conflict resolution skills are a must.

Market knowledge is essential and must be updated on current affairs and trends.

Experience : 1 - 4 Years

No. of Openings : 15

Education : Higher Secondary, Diploma, Any Bachelor Degree

Role : Customer Support Coordinator

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India

About HB Solution

HB SOLUTION is a human resources consulting firm specialising in specialist curriculum development and delivery, competent facilitation, leadership training, and strategic advising. Based in KALYAN, MAHARASHTRA, we design and deliver immersive education at the intersection of mindset and performance, and we achieve results by not being afraid to challenge the status quo.



Learning and behavioural change are most life-changing and financially viable when there is disruption. We do what we do because we believe that human connection and understanding are essential for changing one's life and behaviour.



Our Policy:


Our group of experts, with a diverse skill set in the Human Resource department, Business Studies, and Engineering, has formed strong strategic alliances with a lot of firms. The treatments will be carried out by qualified consultants who are experts in the strategic plan, marketing process, and technology. We will define success variables with measurable results within time frames that will be specified.



Our Advantage:


We have a team of experienced, deeply committed, and empathetic HR professionals who make it their life's goal to thoroughly understand our clients' needs. We understand that each business has unique needs, and we have the people and systems order to create customised solutions.



We can locate and manage a team with care and panache thanks to our time-tested and worldwide aligned systems. We have the tools and expertise to deploy and monitor progress at each stage of the process.



What Do We Do?


We provide quick and painless hiring services to companies of all sizes across a wide range of industries, resulting in immediate productivity increases and hassle-free onboarding of new employees. HB SOLUTION offers a comprehensive range of solutions for a firm's workforce, staffing, and human resource requirements.


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