Customer Support Associate

Keiretsu Advisory Services

It is an Internship Opportunity for 6 months.

Please find the details of this internship-

Stipend 22K/month (15K Fixed+7K Incentive)

Criteria Looking out for Customer Support + Content Writer, decent communication (Written and Verbal)

Selected intern's day-to-day responsibilities include:

1. Responding to and resolving customer issues raised over chat, email, reviews, social media, and other channels.

2. Recreating the issue to understand which components have specifically gone wrong before handing them over to developers.

3. Working closely with engineers to ensure issues are resolved within the stipulated SLAs.

4. Working towards ensuring a 7-star customer experience by always taking an extra step to delight them.

5. Communicating user suggestions to the engineering team to ensure that the issues/suggestions are considered in the product roadmap.

te informative, engaging, and relevant content aligned with the brand's voice and objectives.

7. Collaborate with marketing and product teams to generate content ideas and execute content strategies.

Experience : 0 - 1 Years

No. of Openings : 2

Education : Vocational Course, Diploma, B.A, B.Com

Role : Customer Support Associate

Industry Type : Editors / Journalism / Content

Gender : [ Male / Female ]

Job Country : India