Customer Success Executive

Browntape Technologies Pvt. Ltd.

0 - 1 Years
3 Openings
Not Disclosed
Porvorim Goa

Key Skills

Microsoft Excel Strong Communication Skills Customer Success

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Job Description

Being the main point of contact between the company and a number of named accounts

Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support

Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base

Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and service improvements

Collaborate closely with team members to support renewals and expansion opportunities

What we're looking for :

Prefer undergraduates, graduates or postgraduates

Comfort in a startup environment we move quickly and wear many hats in a dynamic environment

0-2 years experience in Customer Success, Relationship Management, Account Management, or similar role

Good communication skills, and comfortable to speak in English and Hindi

Experience : 0 - 1 Years

No. of Openings : 3

Education : Diploma, Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Ed, M.A, M.B.A/PGDM, M.Com

Role : Customer Success Executive

Industry Type : IT-Hardware & Networking / IT-Software / Software Services

Gender : [ Male / Female ]

Job Country : India

About Browntape Technologies Pvt. Ltd.

Browntape Technologies Ltd. is a leading e-commerce supply-chain aggregator, based in India. Founded in 2012, the company has been a first mover in the e-commerce aggregation space. Its signature solution the Browntape Software, is offered as a SaaS to clients which range from small scale e-commerce businesses to large scale enterprises (with offline & online presence). The company also offers customized ERP integrations for the latter and runs a successful e-commerce account management service vertical too. Operated by a team of e-commerce experts, the account management services include everything from on-boarding onto new marketplaces, listing, daily management of inventory & orders, marketplace marketing, remittance reporting & more.