Browntape Technologies Pvt. Ltd.

Goa

0 to 1 years operational experience in the eCommerce/Retail/Internet industry. Managing the eCommerce operations of a number of clients depending on the size of the accounts. Ensure that all the products of the clients are listed correctly on all marketplaces. Manage Daily Order Processing & Account related daily operations. Handle and resolve client escalations. Ensure timely completion of tasks assigned by the reporting manager. Ensure that the orders are fulfilled smoothly by the clients warehouse staff. Report on numbers to the reporting manager and the client. Create daily task reports. Contribute to overall growth of the Account.What we are looking for :- Ability to work in an organized manner & in a timely fashion.-Great communication skills, both in Hindi and English.-Ninja-level skills with MS Excel Good listener & a Quick learner-A calm demeanor such that you are able to handle pressure situations that are bound to happen-Freshers can also Apply

Being the main point of contact between the company and a number of named accounts Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post go-live support Provide insights to customers to ensure that they get the most out of the platform with the aim of helping grow our customer base Gauge customers levels of engagement with the company and provide feedback to the other teams regarding product and service improvements Collaborate closely with team members to support renewals and expansion opportunitiesWhat we're looking for : Prefer undergraduates, graduates or postgraduates Comfort in a startup environment we move quickly and wear many hats in a dynamic environment 0-2 years experience in Customer Success, Relationship Management, Account Management, or similar role Good communication skills, and comfortable to speak in English and Hindi