Customer Service Representative

he Customer Service Representative - Higher Value Customer Service is responsible for providing excellent customer service to our high-value customers via phone, , text, and in-person meetings. The ideal candidate will have experience in handling complex customer inquiries and issues, and will be able to provide proactive and personalized service to our most important customers. This includes taking orders for door windows and ensuring that the orders are processed and delivered correctly.

Answer customer calls in a friendly and professional manner

Respond to customer s and texts in a timely and informative manner

Meet with customers in person to resolve issues

Document customer interactions in a clear and concise manner

Escalate customer issues to the appropriate department as needed

Work with other departments to ensure that customer issues are resolved quickly and efficiently

Identify and anticipate customer needs

Proactively offer solutions and recommendations to improve the customer experience

Build and maintain relationships with high-value customers

Gather and analyze customer feedback to improve customer service processes

Take orders for door windows

Ensure that door window orders are processed and delivered correctly

Bachelor's degree in a related field

3+ years of customer service experience, with at least 1 year in a higher value customer service role

Excellent communication skills, both written and verbal

Strong problem-solving skills

Ability to work independently and as part of a team

Ability to work under pressure

Proficiency in Microsoft Office Suite

Experience with CRM software

Experience with door window ordering and processing

Competitive salary and benefits package

Casual work environment

Opportunity to work with a talented team of professionals

Chance to make a positive impact on the lives of our high-value customers

• Experience

  3 - 5 Years

• No. of Openings

  2

• Education

  Graduate

• Role

  Customer Service Representative

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office