csr- customer service representative
job description / kras:
• responsible for providing correct & effective communication to existing & prospective customers about products & their applications in various steps of surgical procedures
• responsible for developing long-term positive customer relationships to increase customer satisfaction, and build loyalty and confidence in company as a partner of choice
• responsible for collecting field level data as required
• responsible for identifying customer needs and closing sales calls to achieve territory targets
• ability to drive market creation initiatives under the guidance of company account manager
• responsible for maintaining effective distribution management
education:
minimum qualification: graduation (science, pharmacy background preferred)
required experience:
2-3 years post-graduation; experience in sales/marketing & in the healthcare and surgical industry preferred
mandatory skills:
• self motivated
• good communication skills
• core selling skills
• good customer relationship management skills
desired skills:
• basic internet skills
• ready to work in an operating theatre environment
• exposure to healthcare business
• should be willing to learn clinical aspects of company products & their applications in various surgeries