Urgent Opening for Customer Service Representative

Rentrip Services Pvt Ltd

Customer Assistance: Respond promptly and professionally to customer inquiries via phone, email, and in-person visits, providing accurate information about our rental services, pricing, and availability.

Reservation Management: Assist customers in making and modifying reservations, ensuring accuracy and efficiency in the booking process.

Issue Resolution: Resolve customer complaints, concerns, and issues in a timely and satisfactory manner, striving for first-contact resolution whenever possible.

Product Knowledge: Maintain a deep understanding of Rentrip's rental offerings, policies, and procedures to effectively assist customers.

Quality Assurance: Ensure that all interactions with customers align with Rentrip's customer service standards and guidelines.

Feedback Collection: Gather customer feedback to identify areas for improvement in our services and share insights with the management team.

Collaboration: Collaborate with other team members, including operations and maintenance staff, to address customer needs and resolve issues efficiently.

Experience : 0 - 1 Years

No. of Openings : 2

Education : Higher Secondary, Any Bachelor Degree

Role : Customer Service Representative

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India