Customer Service Officer

Miracle Group

Qualifications and Skills

Bachelor's degree in business or a related field

1 to 3 years of experience in sales coordination or a similar role

Excellent communication and interpersonal skills

Strong organizational and multitasking abilities

Proficiency in MS Office, including Excel and PowerPoint

Experience with CRM software is preferred

Ability to work independently and collaborate effectively within a team

Attention to detail and a commitment to delivering high-quality work

Ability to prioritize tasks and meet deadline

Roles and Responsibilities

Support the sales head in managing accounts and take feedbacks

Coordinate with customers to understand their requirements and provide them with product information and solve their queries

Prepare reports viz.. sales report, customer feedback etc..

Assist in the preparation of sales presentations and proposals

Coordinate with internal departments to ensure timely delivery of products and resolve customer issues

Maintain accurate records of sales activity and customer interactions in the CRM system

Monitor and track sales goals and provide regular updates to the sales team and management

Experience : 2 - 5 Years

No. of Openings : 2

Education : Any Bachelor Degree

Role : Customer Service Officer

Industry Type : Printing / Publishing / Packaging

Gender : Female

Job Country : India