Customer Service

2COMS Consulting Pvt Ltd

Looking For Candidates in a Renowned BPO Client @Kolkata !!.

Company Details:

Our client is American business services company specializing in customer engagement and business performance

Job Title: Process Associate

Role and Responsibility:

Answer incoming calls and respond to customer's emails.

Managing and resolving customer queries/status/complaints.

Identifying and escalating issues to supervisors.

Providing products and service information to customers.

Requirements

Qualification: Any Fresher Undergraduate/ Graduate/ Post Graduate, experience in Bpo voice/non voice process only is eligible

Shift: Rotational Shift/ Rotational Week Off

Willingness to work in Voice process

Must have good English speaking and narration skills.

Good to have analytical, presentation & communication skill.

Benefits

PF+ESI+Incentives

Experience : 0 - 2 Years

No. of Openings : 30

Education : Any Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, Post Graduate Diploma, M.A, M.C.A, M.Com, M.Sc

Role : Customer Service Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India