Customer Service Associate - Vasai Palghar Fresher

Job description:

We are looking for a patient, proactive, and solutions-oriented Customer Service Executive to serve as the primary point of contact for our clients. You will handle inquiries, resolve issues regarding orders or technical complaints, and ensure a seamless experience from post-purchase to final delivery.

Key Responsibilities:

Inbound Query Management: Respond promptly and professionally to customer inquiries via phone, email, and WhatsApp regarding product availability, order status, and delivery timelines.

Complaint Resolution: Acknowledge and log customer complaints or technical issues. Coordinate directly with the internal technical, factory, or service teams to ensure issues are resolved quickly.

Order Tracking Support: Keep clients updated on their shipment status by coordinating with the dispatch and logistics teams to track delayed or missing orders.

Sales Team Coordination: Assist the on-field sales team by sharing customer feedback, updating client accounts, and forwarding new business inquiries.

Record Keeping: Maintain a daily log of received complaints, items repaired, and components scrapped.

Requirements:

Education: ITI, Diploma in Electrical/Electronics, or practical hands-on experience as a technician/electrician , BSc, any graduate.

Experience: 1 to 3 years of experience in a customer service, client relationship, or backend support role (experience in a manufacturing or technical company is a plus).

Skills: Strong verbal and written communication skills. Proficiency in MS Office (Excel/Word) and comfort learning basic order management.

Apply

Send your updated CV with Current CTC, Expected CTC, and Notice Period to: contact no:

• Experience

  0 - 3 Years

• No. of Openings

  3

• Education

  Graduate

• Role

  Customer Service Associate

• Industry Type

  Electronic Manufacturing Services (EMS)

• Gender

  [ Male / Female ]

• Age Limit

  19 - 34 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Overtime Pay, Annual Bonus, PF, Travel Allowance (TA), ESI

• Face Interview Location

  Speciality Value Lighting & Design (P) Limited ​A-Wing Gala No 202, Raj Industrial Park, Bliss Nirman Industrial Estate Gorai Pada Vasai East -401208