Customer Service Associate (Freshers) Ranchi

Key Responsibilities:

1. Address customer inquiries: Respond to customer inquiries promptly and professionally, providing accurate information and solutions to their concerns.

2. Handle complaints and issues: Listen to customer complaints, investigate the issues, and work towards a satisfactory resolution for the customer.

3. Process orders and returns: Assist customers with placing orders, processing returns, and tracking shipments to ensure smooth transactions.

4. Maintain customer records: Keep detailed records of customer interactions, transactions, and feedback to improve service quality and customer satisfaction.

5. Assist with inventory management: Collaborate with the team to ensure accurate stock levels and availability of products for customers.

6. Provide product information: Educate customers on product features, pricing, and promotions to help them make informed purchasing decisions.

Required Skills and Expectations:

- Good communication skills: Ability to communicate effectively with customers via phone, email, or in-person to provide excellent customer service.

- Problem-solving skills: Capable of analyzing customer issues, finding solutions, and resolving conflicts to ensure customer satisfaction.

- Attention to detail: Ability to accurately process orders, maintain records, and manage inventory with precision.

- Basic computer skills: Proficiency in using computer applications and software for data entry, communication, and record-keeping.

- Customer-centric attitude: Willingness to go the extra mile to meet customer needs, build relationships, and enhance customer loyalty.

• Experience

  0 - 2 Years

• No. of Openings

  100

• Education

  10th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office