Outerorbit Technologies

Namkum, Ranchi

Key Responsibilities:1. Address customer inquiries: Respond to customer inquiries promptly and professionally, providing accurate information and solutions to their concerns.2. Handle complaints and issues: Listen to customer complaints, investigate the issues, and work towards a satisfactory resolution for the customer.3. Process orders and returns: Assist customers with placing orders, processing returns, and tracking shipments to ensure smooth transactions.4. Maintain customer records: Keep detailed records of customer interactions, transactions, and feedback to improve service quality and customer satisfaction.5. Assist with inventory management: Collaborate with the team to ensure accurate stock levels and availability of products for customers.6. Provide product information: Educate customers on product features, pricing, and promotions to help them make informed purchasing decisions.Required Skills and Expectations:- Good communication skills: Ability to communicate effectively with customers via phone, email, or in-person to provide excellent customer service.- Problem-solving skills: Capable of analyzing customer issues, finding solutions, and resolving conflicts to ensure customer satisfaction.- Attention to detail: Ability to accurately process orders, maintain records, and manage inventory with precision.- Basic computer skills: Proficiency in using computer applications and software for data entry, communication, and record-keeping.- Customer-centric attitude: Willingness to go the extra mile to meet customer needs, build relationships, and enhance customer loyalty.