Openings For Customer Service Associate || Freshers & Experienced

As a Customer Service Associate, you will play a vital role in ensuring customer satisfaction and loyalty. Your primary responsibilities and expectations include:

Key Responsibilities:

- Assist Customers: Provide prompt and efficient support to customers via phone, email, or in-person, addressing their inquiries and resolving any issues they may have.

- Product Knowledge: Gain a deep understanding of the products and services offered to effectively guide customers and offer relevant solutions.

- Record Keeping: Maintain accurate records of customer interactions and transactions to track issues and ensure proper follow-up.

- Feedback Collection: Gather customer feedback and suggestions to help improve services and enhance the overall customer experience.

- Team Collaboration: Work closely with other team members and departments to ensure seamless service delivery and quick resolution of customer issues.

Required Skills and Expectations:

- Communication Skills: Excellent verbal and written communication skills are essential for clearly understanding and addressing customer needs.

- Problem-Solving Abilities: You should be able to think critically and find solutions to customer problems efficiently.

- Customer-Focused Attitude: A genuine desire to help others and provide excellent service is crucial in this role.

- Adaptability: Be open to learning new skills and adjusting to a fast-paced work environment.

- Basic Computer Skills: Familiarity with computer software and data entry is necessary to manage customer information effectively.

This position is ideal for recent graduates or individuals seeking to kick-start their careers in customer service, with an opportunity to develop valuable skills in a supportive environment.

• Experience

  0 - 1 Years

• No. of Openings

  18

• Education

  12th Pass

• Role

  Customer Service Associate

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Age Limit

  18 - 28 Yrs.

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Benefits include

  Flexible Working Hours, Weekly Payout, Food/Meals, Accommodation

• Face Interview Location

  4th Floor, Jupitara Place, GS Rd, ABC Point, Sree Nagar, Guwahati, Assam-781005.