Customer Retention Executive

Qubeta Community Solutions Pvt Ltd

Qubeta Community Solutions Pvt. Ltd. - This company caters to the technology segment where we provide various technology solutions to small business viz creation of app, website development, payment gateway etc.

We would like to inform you that we are seeking candidates in full time assignment of Information Technology Background for our Salt Lake Sector V Branch are hiring for our Client company.

We are in receipt of a job offer and would like to invite you for an online discussion, on the platform your comfortable for. It may be mentioned that it is a direct company pay roll for the new hires.

Retention Manager/Customer Relationship Manager:

ONLY FEMALE CANDIDATES ,IF ANY ONE INTRESTED FOR BPO AND INSURANCE ALSO APPLIED.

We are looking for a dynamic retention specialist to help us retain our core customer base. In this role, you will deal directly with our customers to find out what issues they are facing, how we may improve our products or services, and how to retain their business.

To be successful as a retention specialist, you should have a persuasive attitude, excellent customer relationship skills, and a passion for sales. Ultimately, a top-class retention specialist is able to improve sales by creating lasting bonds with customers.

Retention Specialist Responsibilities:

· Communicating with customers and sales representatives.

· Analyzing customer behaviour.

· Gathering information about customer complaints.

· Developing aggressive retention strategies based on customer feedback.

· Negotiating with customers to renew contracts and retain business.

· Meeting with the sales team to propose customer retention solutions.

· Writing and presenting customer behaviour reports.

· Building positive relationships with customers and business

Experience : 0 - 3 Years

No. of Openings : 4

Education : Any Bachelor Degree

Role : Customer Retention Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India