Swiggy

Bangalore, Karnataka

Job Description: Attend incoming customer calls, take appropriate action for each call, and ensure no escalations on the service provided. Should be able to answer calls timely ensuring adherence to the process standards. Follow up customer calls made wherever is necessary Attend mandatory training sessions to stay updated on product or company policy changes Use company policies to determine if there can be an immediate resolution to a customerissue or if that issue requires managerial input.Education and Experience Min- 12th Pass Proficient in relevant computer applications Required language proficiency, especially Hindi and English.Added advantage: Good CommunicationKey Competencies and Skills Strong problem-solving abilities in technical and accounting basics. Verbal and written communication skills Listening skills Problem analysis and problem-solving Attention to detail Teamwork

Job description Call Customer within 2 hours of Lead assignment and take appointment for Demo of SaaS Provide Detailed Demo to Customer and clarify doubts based on the business use case Engage, Follow Up, and Sale subscriptions for SaaS Following Sales SOP.Desired Candidate Profile Self-motivated with good communication skills, negotiation skills, and zeal to perform. Fluent in Hindi and English languagePerks & Benefits Medi claim, Gratuity, sales incentive, attendance incentive