Customer Relationship Manager

Career Entry

Develop and nurture positive relationships with customers to understand their needs and provide personalized support.

Serve as the main point of contact for customer inquiries, concerns, and escalations, ensuring timely and satisfactory resolution.

Collaborate with internal teams, such as sales, marketing, and product development, to address customer needs and deliver effective solutions.

Identify opportunities for upselling or cross-selling products or services to existing customers, driving revenue growth.

Monitor customer satisfaction levels and proactively address any issues or complaints to ensure high levels of customer retention.

Analyze customer data and feedback to identify trends, preferences, and areas for improvement in products or services.

Develop and implement customer retention strategies, such as loyalty programs, special promotions, or personalized offers.

Conduct regular customer reviews and provide reports to management, highlighting key metrics and customer satisfaction levels.

Stay updated on industry trends, market conditions, and competitors' activities to effectively position products or services.

Maintain accurate and updated customer records .

Experience : 3 - 5 Years

No. of Openings : 20

Education : Any Bachelor Degree

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India