Customer Relationship Manager

India Dyechem

5 - 9 Years
1 Openings
1.5 - 3.5 Lac/Yr
Face-to-Face interview
Moti Nagar, Delhi

Key Skills

Relation Manager Relationship Management Customer Relation Management Customer Relationship

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Job Description

• making regular calls to customer for feedback and grievances if any

• a proactive approach to problem solving with strong decision making skills

• he/she has to deal with existing clients & maintain relationship with the clients

• solving clients’ complaints & follow-up for payments

• maintaining crm database and sharing status reports to management

• making reminder calls & emails to individual clients on daily basis

• update collection report for management on daily basis with calling remarks

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• resolving customer complaints quickly and efficiently.

• expanding the customer base by upselling and cross selling

• monitor relationships with existing customers through crm systems

• develop and implement marketing techniques that will drive new customers

• set specific marketing strategies to retain customers

• handling the customer queries via email, phone calls and face-to-face.

• updating the existing customers on the on-going projects on regular basis.

• responsible for all documentation, support and feedback information post sales

• preparation of mis.