Customer Relationship Manager

CG Innovations Pvt Ltd

Job description:

Setting customer expectations and revenue goals.

Identifying customer demands and requirements.

Developing plans to address customer-specific needs.

Dealing with people of different backgrounds and temperaments.

Solving customer issues and complaints.

Planning strategies for customer care and conflict resolution.

Cross-selling products and services to the customer.

Offering exceptional customer service to customers.

Taking feedback from customers to ensure they are satisfied with the service.

Researching the competitors and devising plans accordingly.

Staying updated with the latest ways to retain customers.

Requirements:

Proven work experience as a CRM

Solid background in customer acquisition strategies

Technical expertise with CRM and analytical systems

Proficient in all Microsoft applications.

A bachelors degree in Administration or related field.

A team player with leadership skills.

Maintain a positive attitude focused on customer satisfaction.

Excellent interpersonal, communication skills and problem solving skills.

Experience : 0 - 2 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Relationship Manager

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Female

Job Country : India