Customer Relationship Manager

Customer Relationship manager

Responsibilities:

• Learning and understanding multiple insurance products.

• Answering calls and responding to corporate customer quires.

• Accessing customer accounts and policy schedules.

• Providing customers with detailed information about issued policies and products.

• Recommending available products.

• Forwarding customers to sales Team when a policy needs to be initiated or upgraded or renewed.

• Managing the customer complaint database.

Customer Service Representative Requirements:

• Ability to remain calm in stressful situations.

• Ability to explain detailed concepts in a simple way

• Management Degree or equivalent.

• Previous experience working as a customer service representative is preferred

• Knowledge of insurance products preferred but not mandatory.

• Friendly and professional demeanor.

• Excellent communication and interpersonal skills.

• Basic computer skills

• Ability to remain calm in stressful situations.

• Ability to explain detailed policy concepts in a simple way.

• Experience

  0 - 5 Years

• No. of Openings

  1

• Education

  Graduate

• Role

  Customer Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office