Customer Relationship Executive

Priseine Technology Services

key responsibilities:

client interaction: act as the primary point of contact for clients, addressing their inquiries, concerns, and feedback in a timely and professional manner.

relationship management: develop and maintain strong relationships with clients to ensure their continued satisfaction and loyalty.

issue resolution: proactively identify and resolve any issues or challenges faced by clients, ensuring a high level of customer satisfaction.

feedback collection: gather and analyze client feedback to identify areas for improvement and to enhance the overall customer experience.

reporting: prepare regular reports on client interactions, satisfaction levels, and any issues resolved.

collaboration: work closely with other departments such as sales, marketing, and product development to ensure a seamless client experience.

training & support: provide clients with training and support on product features and usage to maximize their satisfaction and success.

qualifications:

educational background: bachelor's degree in business administration or science or engineering

experience: at least 2-3 years of experience in customer service, client relationship management, or a related role.

communication skills: excellent verbal and written communication skills, with the ability to interact effectively with clients and internal teams.

problem-solving skills: strong analytical and problem-solving skills, with the ability to think on your feet and resolve issues promptly.

interpersonal skills: strong interpersonal skills, with a friendly and approachable demeanor.

technical skills: proficiency in microsoft office suite and crm software

attention to detail: high level of attention to detail and accuracy in work.

adaptability: ability to adapt to changing client needs and industry trends.

preferred qualifications:

industry knowledge: familiarity with the electrical transformer industry or related manufacturing sectors.

additional languages: proficiency in multiple languages is a

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.Sc, B.Tech, M.Tech, M.Sc

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office