Customer Relationship Executive

IOS Reocations

Position : Relocation Consultant

Location : Ahmedabad

Education Qualification Minimum graduate

Experience - Minimum 4years

JOB DESCRIPTION

Client communication

Reply to clients queries via email /phone in a timely and orderly fashion.

Coordinating with realtors and schools

Prepare program itinerary

Make appointments with various schools, hospitals, clubs, etc for the clients.

Monitor, track and report the entire program until closure to main office and client

Timely follow-up with the clients/vendors on emails/calls

Prepare weekly reports on clients progress

Maintain internal MIS and Trackers

Conduct orientation Program on field and home search

To assist client who wants to move to the new city to help understand & settle down in new city.

Helping client find house through real-estate brokers and sourcing right property for them.

To help them to source right school

To help client to book a hotel if there is hotel requirement to stay in the hotel.

To coordinate with immigration consultant to complete visa related services.

To ensure client company is updated at all time with home search & the settling process of employees.

Act as a point of escalation and resolution of issues that arise on a case-by-case basis

Serve as a single point of accountability for the day-to-day operations - coordinating with IOS team and ensure client satisfaction.

Experience : 4 - 10 Years

No. of Openings : 1

Education : Any Bachelor Degree

Role : Customer Relationship Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : Male

Job Country : India