Customer Relationship Executive (female)

- Respond promptly to customer inquiries via phone, email, and chat.

- Provide accurate and comprehensive information about products and services

- Assist customers in resolving issues and concerns.

- Investigate and analyze customer issues, identifying root causes and providing appropriate solutions.

- Maintain accurate records of customer interactions and transactions.

- Document common issues and solutions to contribute to the knowledge base.

Qualification and skills

Education:

- Bachelor's degree in business, management, or a related field is preferred.

Skills:

- Strong leadership and people management skills.

- Ability to motivate and inspire a team to achieve performance goals.

- Excellent verbal and written communication skills.

- Ability to communicate effectively with team members and external stakeholders.

- Strong analytical and problem-solving abilities.

- Ability to handle complex customer issues and find effective solutions.

• Experience

  0 - 1 Years

• No. of Openings

  5

• Education

  Graduate

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office