highway delite

Mysore, Karnataka

Key Deliverables:Establish a continuous Customer engagement Ensure My Eicher adoption and onboarding for large customers. Initiation and Trials of New Digital Services. Drive Monetization through existing and new digital services. Create awareness and sales penetration for the available Digital Products. Competition Benchmarking Weekly/ Monthly Cadence Create customer success stories Key Result Areas / KPI's:Establish & Maintain Customer connect- 100% of the customers list given (Minimum of 2 to 3 customers per day)Renewals- 60% to 70% over 6 monthsOnboarding on the Platform-100% of the customers metUnderstand customer new needs-100% of the customers met (Based on the needs expressed)Sale of New Digital Initiatives / Solutions-100% of the customers metCompetition product benchmarkingSuccess stories created Skill set:Good in MS Office (Specifically Excel, Power point) - Preparing reportsGood communication skills (Verbal & Written)Preferably an extrovert

Proven experience as HR officer, administrator or other HR positionKnowledge of HR functions (pay & benefits, recruitment, training & development etc.)Understanding of labor laws and disciplinary proceduresProficient in MS Office; knowledge of HRMS is a plusOutstanding organizational and time-management abilitiesExcellent communication and interpersonal skillsProblem-solving and decision-making aptitudeStrong ethics and reliabilitySupport the development and implementation of HR initiatives and systemsProvide counseling on policies and proceduresBe actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring processCreate and implement effective onboarding plansDevelop training and development programsAssist in performance management processesSupport the management of disciplinary and grievance issuesMaintain employee records (attendance, EEO data etc.) according to policy and legal requirementsReview employment and working conditions to ensure legal compliance

Establish a continuous Customer engagement Ensure My Eicher adoption and onboarding for large customers. Initiation and Trials of New Digital Services. Drive Monetization through existing and new digital services. Create awareness and sales penetration for the available Digital Products. Competition Benchmarking Weekly/ Monthly Cadence Create customer success stories Key Result Areas / KPI's:Establish & Maintain Customer connect- 100% of the customers list given (Minimum of 2 to 3 customers per day)Renewals- 60% to 70% over 6 monthsOnboarding on the Platform-100% of the customers metUnderstand customer new needs-100% of the customers met (Based on the needs expressed)Sale of New Digital Initiatives / Solutions-100% of the customers metCompetition product benchmarkingSuccess stories created Skill set:Good in MS Office (Specifically Excel, PowerPoint) - Preparing reportsGood communication skills (Verbal & Written)Preferably an extrovert

Respond promptly to customer inquiries via phone, email, and chat. Provide accurate and comprehensive information about products and services Assist customers in resolving issues and concerns. Investigate and analyze customer issues, identifying root causes and providing appropriate solutions. Maintain accurate records of customer interactions and transactions. Document common issues and solutions to contribute to the knowledge base.Qualification and skills Education: Bachelor's degree in business, management, or a related field is preferred.Skills: Strong leadership and people management skills. Ability to motivate and inspire a team to achieve performance goals. Excellent verbal and written communication skills. Ability to communicate effectively with team members and external stakeholders. Strong analytical and problem-solving abilities. Ability to handle complex customer issues and find effective solutions.