Looking For Customer Relationship Executive (Female Candidates Only)

Key Responsibilities:

€¢ Handle inbound and outbound customer calls with professionalism, clarity, and courtesy.

€¢ Understand customer needs thoroughly and provide accurate, relevant, and timely information.

€¢ Maintain detailed records of customer interactions, feedback, and responses using Excel sheets.

€¢ Coordinate effectively with internal departments to address and resolve customer queries promptly.

€¢ Ensure systematic follow-ups to enhance customer satisfaction and retention.

€¢ Prepare and maintain daily call reports and submit updates to the reporting authority.

€¢ Uphold company policies, service standards, and quality benchmarks at all times.

€¢ Pitch to the customers about the services of the company.

Desired Skills & Requirements:

€¢ Good communication skills in Hindi, English, and Odia.

€¢ Basic proficiency in MS Excel and MS Word.

€¢ Excellent customer-handling and interpersonal skills.

€¢ Ability to multitask and perform efficiently in a fast-paced environment.

€¢ Prior experience in customer service or tele-calling will be an added advantage.

• Experience

  1 - 3 Years

• No. of Openings

  4

• Education

  Graduate

• Role

  Customer Relationship Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  at-utkal signature, pahala ,