Customer Relations Executive (telecaller) - Full Time

Job Summary: The Customer Relations Executive will be responsible for managing and nurturing relationships with our customers. The role requires excellent communication skills, a customer-centric approach, and the ability to address and resolve customer inquiries and concerns effectively. The executive will serve as a key point of contact between the company and its clients, ensuring customer satisfaction and promoting long-term business relationships.

Key Responsibilities:

• Customer Interaction: Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate responses to questions regarding products, services, and orders.

• Relationship Management: Build and maintain strong relationships with customers by understanding their needs, providing support, and ensuring their satisfaction.

• Issue Resolution: Address and resolve customer complaints or issues, coordinating with relevant departments to find effective solutions and ensure customer satisfaction.

• Feedback Management: Gather and analyze customer feedback to identify trends and areas for improvement, providing recommendations to enhance the customer experience.

• Sales Support: Assist the sales team with customer follow-ups, order processing, and managing customer accounts.

• Documentation: Maintain accurate records of customer interactions, transactions, and feedback using the company’s CRM system.

• Product Knowledge: Stay informed about the company’s products, services, and industry trends to provide customers with accurate and relevant information.

• Reporting: Generate regular reports on customer interactions, feedback, and satisfaction levels for management review.

• Cross-functional Collaboration: Work closely with the sales, marketing, and technical teams to ensure a seamless customer experience.

• Experience

  1 - 2 Years

• No. of Openings

  2

• Education

  Post Graduate (Other Master Degree)

• Role

  Customer Relation Executive

• Industry Type

  Manufacturing / Production / Quality

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  807, AKSHAT TOWER, NR AKIK TOWER, PAKWAN CROSS ROAD, AHMEDABAD