Customer Experience Specialist

The Role - Summary

We are looking for Customer Experience Specialists (CES) who will be responsible for

delivering instant resolutions/first contact closures to users. In this role you need to solve

user issues in the first instance, regardless of complexity or dependencies to retain

user/restore trust, you will also have to coordinate with internal teams to get user issues

resolved.

Role - What’s expected of you:

Handle User tickets/calls/chats

Understand the user query, quickly decide right resolution from user perspective

Decide on best medium to interact with customer and provide resolution (call,

chat, ) and close the issue immediately

Ensure 100% accuracy on documentation of interactions handled

Adhere to quality benchmarks, follow process standard operating procedures &

Exception Policy framework

Identify opportunities for process improvements, training or refreshers.

• Experience

  1 - 3 Years

• No. of Openings

  15

• Education

  Graduate

• Role

  Customer Experience Specialist

• Industry Type

  Call Centre / BPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office