SIMPL

Bangalore, Karnataka

The Role - SummaryWe are looking for Customer Experience Specialists (CES) who will be responsible fordelivering instant resolutions/first contact closures to users. In this role you need to solveuser issues in the first instance, regardless of complexity or dependencies to retainuser/restore trust, you will also have to coordinate with internal teams to get user issuesresolved.Role - Whats expected of you:Handle User tickets/calls/chatsUnderstand the user query, quickly decide right resolution from user perspectiveDecide on best medium to interact with customer and provide resolution (call,chat, email) and close the issue immediatelyEnsure 100% accuracy on documentation of interactions handledAdhere to quality benchmarks, follow process standard operating procedures &Exception Policy frameworkIdentify opportunities for process improvements, training or refreshers.