Customer Enablement Manager

Spherehighten

The Customer enablement manager serves as the lamp holder of the business, shedding light on customer inquiries and guiding them towards productive solutions. This role primarily involves interacting with customers, understanding their queries, and persuading them to schedule meetings with the company. The key focus is on effective communication, customer engagement, and facilitating potential business opportunities

Key Responsibilities:

Customer Engagement: Act as the first point of contact for customers through various communication channels, including phone calls, emails, and chat. Maintain a polite and professional demeanor while engaging with customers.

Query Understanding: Listen attentively to customer inquiries, gather relevant information, and empathetically address their concerns or questions.

Appointment Setting: Persuade customers to schedule meetings or appointments with the company's sales or service teams based on their needs and interests.

Excel Usage: Utilize basic Excel skills to manage customer contact details, schedules, and appointments efficiently.

Communication: Effectively convey the value propositions and benefits of the company's products or services to customers, emphasizing how they can meet the customers' needs.

Interpersonal Skills: Build rapport with customers, maintain a positive and friendly attitude, and adapt communication style to suit individual customer preferences.

Skills Required:

Basic Excel: Proficiency in using Microsoft Excel for data entry

Communication Skills: Strong verbal and written communication skills with the ability to convey information clearly and persuasively.

Interpersonal Skills: Excellent interpersonal skills, including active listening, empathy, and the ability to establish trust with customers.

Selected candidates who successfully complete the interview process will have the opportunity to join the company as trainee employees for 2 weeks and promoted if qualified the given task as permanent.

Experience : 0 - 4 Years

No. of Openings : 10

Education : Any Bachelor Degree

Role : Customer Enablement Manager

Industry Type : Education / Teaching / Training / Colleges /Institutes / Universities

Gender : [ Male / Female ]

Job Country : India