- coordinate with customers in tamil and other south indian languages: the primary responsibility of the customer coordinator is to communicate with customers in their preferred language, ensuring effective and clear communication.
- provide desktop support to customers: assist customers with technical issues related to desktop software or hardware, troubleshoot problems, and provide solutions to ensure customer satisfaction.
- handle customer care inquiries: respond to customer inquiries, complaints, and feedback in a prompt and professional manner, aiming to resolve issues and maintain positive relationships with customers.
- assist in translating information: help in translating information from english to tamil or other south indian languages for better understanding by customers who prefer communicating in their native language.
skills and expectations:
1. fluency in tamil and other south indian languages is a must to effectively communicate with customers.
2. basic knowledge of desktop support to assist customers with technical issues.
3. strong customer care skills to handle inquiries and resolve complaints in a professional manner.
4. ability to work in a fast-paced environment and multitask effectively.
5. excellent communication and interpersonal skills to build positive relationships with customers.