Customer Care Executive

Recruitdeck Consultants

Job Responsibilities:

Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers

Provide support and resolution for customer queries received via telephone, email or chat.

Manage incoming phone calls

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Experience : 0 - 2 Years

No. of Openings : 80

Education : Higher Secondary, Secondary School, B.Com

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India