Recruitdeck consultant

Navi Mumbai, Maharashtra

Job Responsibilities: Manage a high volume of inbound/outbound phone and email contacts from both current and prospective customers Provide support and resolution for customer queries received via telephone, email or chat. Manage incoming phone calls Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents

candidate who can build and develope application, maintenance, project support, application support in banking domain, project management tool skilled