Customer Care Executive

Key Skills

Good English Communication Customer Care

Job Description

Visa Application is an international customer service wherein the Employees are responsible to handle

the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their

queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone

and ensure customer satisfaction. Ratio: 80% Calls and 20% emails and chats.

Job Description:

A. Roles & Responsibilities

Executives are responsible for following these procedures:

Handle Inbound and Outbound calls.

Handle Email transactions.

Schedule appointment of Applicants for Documentation and biometrics.

Check the status of the applied VISA.

Renew the Visa of the applicants staying Abroad.

Handle the queries and complaints regarding VISA.

Collection and dispatch status of Passports.

B. Other Activities

Provide quick and effective resolution to customer's query.

Display empathy and concern towards applicants

Create WOW experience.

Eligibility:

. Good Communication and Writing skills.

Multitasking ability.

Should be able to work on multiple applications simultaneously.

Be fluent and clear in speech.

Soft Skills: (Language)

English

Qualification: Graduates and Undergraduates

Working Days: 5 days (Saturday, Sunday off).

Timings:

am to pm

Experience : 0 - 3 Years

No. of Openings : 100

Education : Higher Secondary, Secondary School, Diploma, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.Com, M.Com

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India

About Hexaware Technologies

AUTOMATE EVERYTHING CLOUDIFY EVERYTHING and TRANSFORM CUSTOMER EXPERIENCES is our three-pronged strategy to fast-track enterprises into the digital era. This strategy endeavors to power human-machine collaboration - solve complex business problems using a combination of human creativity & intellect. We leverage the power of ubiquitous data, insights-driven algorithms and strategic cloud computing to help customers achieve business transformation.
Read More...

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