Customer Care Executive

Hexaware Technologies

Visa Application is an international customer service wherein the Employees are responsible to handle

the Inbound and Outbound calls of the customers. Solve their doubts and provide solution to their

queries. This is a blended process. Employee has to respond to customer inquiries via email & telephone

and ensure customer satisfaction. Ratio: 80% Calls and 20% emails.

Job Description:

A. Roles & Responsibilities

Executives are responsible for following these procedures:

Handle Inbound and Outbound calls.

Handle Email transactions.

Schedule appointment of Applicants for Documentation and biometrics.

Check the status of the applied VISA.

Renew the Visa of the applicants staying Abroad.

Handle the queries and complaints regarding VISA.

Collection and dispatch status of Passports.

B. Other Activities

Provide quick and effective resolution to customer's query.

Display empathy and concern towards applicants

Create WOW experience.

Eligibility:

1 year Experience in International Voice process.

Good Communication and Writing skills.

Multitasking ability.

Technical Competencies:

Typing speed 25 to 30wpm with 90% accuracy.

Hands on experience on working with Microsoft Office applications Word, Excel, Access and

PowerPoint.

Should be able to work on multiple applications simultaneously.

Be fluent and clear in speech.

Soft Skills: (Language)

English

Qualification: Graduates and Undergraduates

Working Days: 5 days (Saturday, Sunday off).

Timings:

1

st Shift: 6:30pm/3:30am

2

nd Shift: 9:30pm/6:30am

Experience : 1 - 5 Years

No. of Openings : 20

Education : Higher Secondary, Vocational Course, Advanced/Higher Diploma, Professional Degree, Any Bachelor Degree, B.Com, M.A, M.Com

Role : Customer Care Executive

Industry Type : Call Centre / BPO / KPO / ITES / LPO

Gender : [ Male / Female ]

Job Country : India