Interview For Customer Care Executive || 12th Pass - Freshers

- answer incoming calls and respond to customer queries: the customer care executive will be responsible for handling incoming calls from customers and providing necessary assistance or information as per the query.

- resolve customer complaints: it will be essential for the customer care executive to address and resolve any customer complaints or issues in a timely and efficient manner to ensure customer satisfaction.

- maintain customer records: the executive will need to maintain accurate and updated customer records for future reference and follow-up.

- ensure customer satisfaction: the primary goal of the customer care executive will be to ensure that customers are satisfied with the service provided and their concerns are addressed promptly.

- assist customers with product information: the executive will be expected to have a good understanding of the products or services offered by the company and assist customers with any information they may require.

skills and expectations:

- excellent communication skills: the candidate should have strong verbal and written communication skills to effectively interact with customers.

- customer service orientation: a customer-centric approach is essential to ensure a positive experience for customers.

- problem-solving skills: the ability to think critically and resolve customer issues efficiently is crucial in this role.

- patience and empathy: dealing with customer complaints and concerns requires patience and empathy to understand their perspective and provide appropriate solutions.

- basic computer skills: basic knowledge of computer systems and data entry is required for maintaining customer records.

• Experience

  Fresher

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office