Interview For Customer Care Executive || 12th Pass - Freshers

- Answer incoming calls and respond to customer queries: The customer care executive will be responsible for handling incoming calls from customers and providing necessary assistance or information as per the query.

- Resolve customer complaints: It will be essential for the customer care executive to address and resolve any customer complaints or issues in a timely and efficient manner to ensure customer satisfaction.

- Maintain customer records: The executive will need to maintain accurate and updated customer records for future reference and follow-up.

- Ensure customer satisfaction: The primary goal of the customer care executive will be to ensure that customers are satisfied with the service provided and their concerns are addressed promptly.

- Assist customers with product information: The executive will be expected to have a good understanding of the products or services offered by the company and assist customers with any information they may require.

Skills and Expectations:

- Excellent communication skills: The candidate should have strong verbal and written communication skills to effectively interact with customers.

- Customer service orientation: A customer-centric approach is essential to ensure a positive experience for customers.

- Problem-solving skills: The ability to think critically and resolve customer issues efficiently is crucial in this role.

- Patience and empathy: Dealing with customer complaints and concerns requires patience and empathy to understand their perspective and provide appropriate solutions.

- Basic computer skills: Basic knowledge of computer systems and data entry is required for maintaining customer records.

• Experience

  Fresher

• No. of Openings

  25

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office