Customer Support Executive (call Center & Online Order Processing)

Jolly Pharma

about jolly pharma:

jolly pharma is a trusted and fast-growing pharmaceutical company committed to providing high-quality healthcare products across india. with a strong reputation for reliability, customer satisfaction, and innovation, we take pride in serving both individual customers and business clients through transparent service and timely delivery.

job description:

we are looking for a customer support executive who will handle both call center and online customer service operations. the ideal candidate should be fluent in english and hindi, have good communication and writing skills, and be comfortable using online platforms to process and track orders.

you will play a key role in maintaining positive customer relationships, ensuring smooth order fulfillment, and assisting customers with their queries efficiently.

key responsibilities:

handle inbound and outbound calls related to customer inquiries and support.

manage online order processing, tracking, and updating customers on delivery status.

communicate with customers via email, chat, and e-commerce websites.

maintain accurate records of customer interactions and transactions.

coordinate with internal teams (sales, logistics, warehouse) to ensure smooth operations.

address customer complaints and provide appropriate solutions promptly.

support customers in navigating online platforms for product information and purchases.

build and maintain strong, long-term customer relationships.

required skills & qualifications:

excellent communication skills in both english and hindi (spoken & written).

basic computer knowledge and ability to work with online websites, crms, and excel.

previous experience in customer service, call center, or order processing preferred.

ability to multitask, handle pressure, and stay organized.

positive attitude, patience, and a customer-first mindset.

what we offer:

competitive salary and performance incentives.

friendly and supportive work environment.

opportunity to grow within a reputed and expanding pharmaceutical company.

• Experience

  2 Years

• No. of Openings

  2

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Hospitals / Medical / Healthcare Equipments

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office