Hiring For Customer Care Executive

Credence Resource Management

job roles & responsibilities

 as an executive - customer service, you will be responsible to communicate with consumers of

healthcare and telecommunication providers in the united states to collect on overdue and

unpaid bills. as a collection specialist, you will be responsible for calling consumers on phone and

negotiating for the overdue payment, on behalf of the client.

 utilize effective verbal communication and customer service skills while communicating with

customers to resolve the account delinquency.

 able to manage difficult customer issues while working in a fast paced environment

 determine the reason for delinquency and best course of action to assist our borrowers.

 engage our consumers with the highest level of respect and dignity.

 document all collection efforts for each assigned account in accordance with established

procedures and compliance policies.

 communicate professionally and regularly with leadership and peers on status of accounts,

escalations in accordance with established standards.

 ensure all accounts in assigned lists are managed accurately and timely.

 calls are majorly outbound, and over a period of time moves to a blended (inbound/outbound)

environment.

 accounts are early/mid/late - stage defaults return payments, first payment defaults, and work

date follow up assignments

candidate requirements

 good written and oral communication skills

 third-party collections experience preferred (medical or telecom)

 hsc passed [10+2]

 this job requires you to work us shifts scheduled between 5:30 pm & 10:30 am

 sunday fixed off & alternate saturday working

highlights

 best in market salaries from lakhs plus…

 7 week new hire training program

 unlimited incentive plan with transparent kra's

 enhance your analytical/decision making & negotiation skills

 cross functional growth opportunities within 6 months for experienced candidates

 free medical/life insurance

• Experience

  0 - 6 Years

• No. of Openings

  200

• Education

  B.Com, Higher Secondary

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office