Hiring Freshers || Customer Care Executive

- Key Responsibilities:

1. Respond to customer inquiries: Handle incoming calls, emails, and messages from customers, addressing their questions, concerns, and feedback promptly and professionally.

2. Provide product information: Educate customers about the company's products and services, including pricing, features, and availability.

3. Process orders and returns: Assist customers with placing orders, tracking shipments, and processing returns or exchanges as needed.

4. Resolve issues: Investigate and resolve customer complaints or issues, ensuring a positive resolution and customer satisfaction.

5. Maintain customer records: Keep accurate and detailed records of customer interactions, transactions, and feedback for future reference and analysis.

- Required Skills and Expectations:

1. Strong communication skills: Ability to effectively communicate with customers in a clear and professional manner, both verbally and in writing.

2. Problem-solving skills: Capacity to identify customer needs and issues, and provide appropriate solutions in a timely manner.

3. Patience and empathy: Ability to handle challenging situations with patience and empathy, understanding the customer's perspective.

4. Basic computer skills: Proficiency in using email, customer service software, and other tools to assist customers and manage inquiries efficiently.

5. Team player: Willingness to collaborate with colleagues and support other team members to ensure excellent customer service delivery.

• Experience

  0 - 2 Years

• No. of Openings

  15

• Education

  12th Pass

• Role

  Customer Care Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office