Interview For Customer Service Associate || 12th Pass - Freshers

Key responsibilities:

1. Handle customer calls to resolve their queries and concerns.

2. Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.

3. Maintain accurate records of all interactions with customers using CRM software.

4. Collaborate with internal teams to resolve complex customer issues that require escalation.

5. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Skill(s) required

English Proficiency (Spoken)

Hindi Proficiency (Spoken)

Earn certifications in these skills

Learn Business Communication

Other requirements

1. Excellent communication skills in English language (written & spoken).

2. Ability to work on rotational shifts including night shifts.

3. Strong problem-solving skills with attention to detail.

4. Willingness to learn new processes quickly.

Salary

Annual CTC:

• Experience

  Fresher

• No. of Openings

  100

• Education

  12th Pass

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office