Fresher hiring for Customer Service Associate

job description: customer support associate (male candidates only)

cogent e services - indore, madhya pradesh

cogent e services is seeking motivated and customer-focused male individuals to join our team in indore as customer support associates. we require excellent communication skills and fluency in english and/or hindi.

key responsibilities

- handle inbound and outbound customer inquiries professionally across various channels.

- resolve customer issues, provide accurate info, and offer timely solutions in english/hindi.

- document customer interactions accurately in the crm system.

- maintain high customer satisfaction by following service standards.

- collaborate with team members to escalate and resolve complex issues.

- stay updated on product knowledge, policies, and procedural changes.

required qualifications

- fluency in english and/or hindi (both is an advantage).

- minimum educational qualification: high school diploma or graduation (must not be pursuing any degree).

- strong verbal and written communication skills.

- excellent listening, problem-solving, and de-escalation skills.

- able to work in a fast-paced environment and handle multiple tasks.

- must be willing to work in rotational shifts (06:00 am to 02:00 am).

what we offer

- competitive salary (₹20k-25k ctc) and performance incentives.

- comprehensive training and professional development opportunities.

- supportive and dynamic work environment.

- opportunities for career growth.

• Experience

  0 - 2 Years

• No. of Openings

  20

• Education

  B.A, B.C.A, B.B.A, B.Com, Any Bachelor Degree, Post Graduate Diploma [Other], Any Master Degree

• Role

  Customer Care Associate

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time (Night Shift)

• Work Location Type

  Work from Office