Responsibilities for Customer Service Associate
Respond promptly and professionally to incoming customer inquiries in person, by telephone, or by email
Maintain an updated knowledge of the organization's products, services, and customer service policies
Document customer interactions when necessary, compiling documents and forwarding information to interested parties
Explain simply and clearly in response to customer questions and check for customer understanding and acceptance
Qualifications for Customer Service Associate
2+ years of previous customer service experience a plus
Friendly and welcoming manner with clients and other members of the customer service team
Extensive knowledge of the company's policies, procedures, goods and services