SR Mgr / Mgr - Custom Operations

Lead the Export CHB team and ensure timely completion of customs clearance activities in co-ordination with the field representatives.

Build and maintain strong relationships with existing CHB customers to retain business and identify new opportunities.

Work closely with the Sales team to offer competitive pricing while maintaining healthy profit margins and ensuring quotations sent within fixed timelines to support sales growth and improve conversion rates.

Promote integrated logistics solutions to CHB customers by offering freight forwarding, transportation, and other value-added services.

Participate is periodic review meetings of the customer with the Sales and Key Account Management teams

Grow CHB revenue by expanding the customer base and promoting value-added services such as freight forwarding and transportation.

Guide customers, on customs clearance processes and compliance requirements, especially first-time exporters.

Ensure timely billing by driving the team to submit completed jobs promptly to the billing department.

Maintain strong coordination with CFS facilities to ensure timely cargo movement, customs clearance, and efficient handling of export shipments.

Coordinate with the Accounts Receivable team to resolve invoicing issues, follow up on outstanding payments, and support faster collections.

Retain customers by providing timely operational support, advice, and proactive solutions.

Conduct regular training and knowledge-sharing sessions to enhance team skills in operations, compliance, and customer service.

Encourage digital and IT upskilling within the team to improve productivity, efficiency, and service quality.

Experience and Qualifications:

Any Graduate/Post Graduation preferably in Supply Chain or Logistics by a licensed educational institution

15 plus years of relevant experience

High standard of computer literacy with Microsoft Office applications and relevant management applications

• Experience

  14 - 22 Years

• No. of Openings

  1

• Education

  Post Graduate (M.B.A/PGDM : Other)

• Role

  Custom Operation Manager

• Industry Type

  Transportation / Logistic / Shipping / Marine / Courier / Freight / Cargo

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office