Urgent Requirement For Collection Team Leader

Our company focuses on the field of microcredit services, adhering to the concepts of compliant operation and honest service, and provides convenient and safe financial solutions for individuals and small and micro enterprises. Due to business development needs, we are now openly recruiting several Collection Team Leaders from the society, who will be responsible for leading the collection team to complete the repayment indicators. We sincerely invite aspiring talents to join our team and grow and develop together.

【Job Responsibilities】

1. Be responsible for leading the collection team to carry out the collection work of overdue microloan accounts, formulate team collection plans, coordinate the work of team members, and ensure the completion of the repayment indicators assigned by the company;

2. Supervise the team's collection process, guide team members to communicate with borrowers through compliant methods (phone calls, text messages, letters, etc.), solve complex problems in the collection process, and ensure that the collection work is legal and compliant;

3. Analyze the collection data of the team and individuals, summarize collection experience, optimize collection strategies, and improve the overall repayment efficiency and quality of the team;

4. Be responsible for the daily management, training guidance and performance evaluation of team members, build a positive team atmosphere, and enhance team cohesion and professional capabilities;

5. Timely update customer account status, accurately record the team's collection work, write team collection work reports, and regularly report work progress to the management;

6. Cooperate with relevant departments of the company to handle customer complaints and inquiries, maintain the company's brand image, and assist in improving the company's collection management system.

[Job Requirements]

1. Possess proficient English listening, speaking, reading, and writing skills, aged between 22 and 40, with a college degree or above, with a preference for majors in finance, management, or related fields;

2. Possess at least 2 years of experience in debt collection within the financial industry, including at least 1 year of experience in managing a debt collection team, and be familiar with the debt collection process for small loans as well as relevant laws and regulations;

3. Possess excellent team management skills, communication and coordination abilities, and problem-solving abilities, and be able to effectively lead the team to achieve performance targets;

4. Possess a strong sense of responsibility and purpose, demonstrate resilience under pressure, and exhibit excellent professional ethics and teamwork spirit;

5. Proficient in using office software and collection management systems, with no adverse credit history or criminal record。

Working hours:

8：00 -- 11:00， 12:00 -- 17:00 （Indian time）

Work six days a week with one day off arranged from Monday to Sunday; shift work will be scheduled during holidays based on workload, and holiday wages will be calculated according to national regulations

Job Salary:

Basic salary of 45,000 rupees + all kinds of subsidy + Performance bonus (calculated based on weekly work performance)

• Experience

  2 - 8 Years

• No. of Openings

  2

• Education

  I.T.I.

• Role

  Collection Team Leader

• Industry Type

  Accounting / Finance

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home