- manage and deliver monthly performance in terms of resolution,rolls backs,recovery rates /values as per target set for the assigned portfolio.
-to achieve collection targets of the respective branch assigned,ensuring meeting pi targets,meeting the target on cost of collections.
-achieve the money collection under principal,fees & charges as per targets .
-regular visit to yard and reporting the discrepancies/complaint item as a visit re repo process.
-effectively address disputes,expired etc cases to prevent any probable escalation and highlight sensitive accounts to collection officer to prevent the same. solving non starter cases
-ensure trails updates are recorded in web- collection for follow up on normal portfolio.
-ensure that the resources are optimally used with the number of visits,contacts ,ptp conversion ratio etc.-settlement process involving issue of settlement letters to be in line with approvals received .ensure nil delay in cash tat and mis-posting of payments.
-negotiation skills ,relationship rmative in nature,strong leadership skills,clarity of thought and perseverance.
-working knowledge of computers.