Job Title: Collection & Recovery Agent
Department: Operations / Collections
Reporting To: Branch Manager / Collection Supervisor
Job Type: Field Job
Key Responsibilities:
Visit assigned customers in the allocated territory to collect overdue payments.
Follow up with defaulters through field visits, calls, and reminders.
Negotiate repayment plans and ensure timely recovery of outstanding dues.
Maintain accurate records of collections, visits, and customer interactions.
Generate daily collection reports and submit them to the reporting manager.
Build and maintain professional relationships with customers to ensure retention.
Ensure adherence to company policies, ethical collection practices, and regulatory guidelines.
Escalate critical cases to seniors for further action when required.
Support branch operations related to recovery and customer service.
Eligibility & Requirements:
Minimum qualification: 12th Pass / Graduate (preferred)
Freshers or candidates with experience in field collections / recovery / sales can apply.
Willingness to travel extensively within the assigned area ( km).
Good communication and negotiation skills.
Basic knowledge of local language is mandatory.
Ability to handle pressure and meet collection targets.
Two-wheeler with valid driving license preferred.
Compensation & Benefits:
Salary: 15,000 17,000 per month
Petrol allowance as per company policy
Performance-based incentives
Mediclaim insurance
Life insurance coverage
15 days of structured training provided
Work Timings:
6:30 AM onwards (field-based role)
Location:
Assigned branch -50-100 km from home location