Key Responsibilities
Manage and oversee daily collections operations for assigned portfolios or territories.
Develop and implement collection strategies to improve recovery rates and reduce overdue accounts.
Monitor collection performance and ensure achievement of recovery targets.
Lead, train, and motivate collection executives and field collection teams.
Review delinquent accounts and determine appropriate collection actions.
Coordinate with customers to negotiate repayment plans and resolve payment-related issues.
Ensure compliance with legal, regulatory, and internal collection policies.
Analyze collection data, aging reports, and portfolio performance metrics.
Prepare collection reports, recovery forecasts, and management dashboards.
Collaborate with sales, finance, legal, and customer service teams to resolve disputes and improve collection effectiveness.
Handle escalated customer cases and maintain professional customer relationships.