€¢ Build relationships with key employees among customers
€¢ Create plans to address clients€™ business needs
€¢ Advise clients on creating profitable processes
€¢ Schedule regular meetings with customers to ensure they are satisfied
€¢ Act as point of contact for complaints and escalate issues as appropriate
€¢ Help the sales team up-sell or cross-sell services and products
€¢ Ensure both the company and clients adhere to contract terms
€¢ Study competition to find new ways to retain customers
€¢ Set sales and revenue targets and work diligently to meet them