Chat Support Executive

Client Care Services

**job opportunity: customer chat support role**

**company:** [client care services]()

**location:** lucknow (work from office or work from home options available)

**position:** customer chat support (night shift)

**salary:** ₹8,000 - ₹20,000 per month

**job requirements:**

- **education:** graduation is mandatory

- **language proficiency:** fluency in english is required for effective communication

- **typing skills:** good typing speed and accuracy

- **shift timing:** night shift (specific hours will be detailed during the interview process)

- **work environment:** options available for work from office or work from home

- **work schedule:** 5 days working week, with 2 days off

**key responsibilities:**

- **customer interaction:** handle customer inquiries, concerns, and requests via chat with professionalism and efficiency

- **issue resolution:** resolve customer issues and complaints while adhering to company policies and guidelines

- **information management:** provide accurate information and updates to customers about products or services

- **documentation:** maintain and update customer records and interactions in the company’s database

- **feedback collection:** gather customer feedback and report trends or recurring issues to the team

**desired skills and attributes:**

- **communication:** strong written communication skills with the ability to convey information clearly and effectively

- **problem-solving:** ability to handle complex customer issues and provide solutions promptly

- **adaptability:** ability to work in a fast-paced environment and adapt to changing procedures and technology

- **team player:** collaborative attitude with the ability to work well within a team

**benefits:**

- **competitive salary:** attractive salary range with performance-based incentives

- **flexible work options:** choose between working from home or office

- **career growth:** opportunities for advancement and professional develop

• Experience

  0 - 4 Years

• No. of Openings

  25

• Education

  Higher Secondary, Secondary School

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home