Client Care Services

IIM Road, Lucknow

**Job Opportunity: Customer Chat Support Role****Company:** [Client Care Services](https://clientcareservices.in/)**Location:** Lucknow (Work from Office or Work from Home options available)**Position:** Customer Chat Support (Night Shift)**Salary:** 8,000 - 20,000 per month**Job Requirements:**- **Education:** Graduation is mandatory- **Language Proficiency:** Fluency in English is required for effective communication- **Typing Skills:** Good typing speed and accuracy- **Shift Timing:** Night shift (specific hours will be detailed during the interview process)- **Work Environment:** Options available for Work from Office or Work from Home- **Work Schedule:** 5 days working week, with 2 days off**Key Responsibilities:**- **Customer Interaction:** Handle customer inquiries, concerns, and requests via chat with professionalism and efficiency- **Issue Resolution:** Resolve customer issues and complaints while adhering to company policies and guidelines- **Information Management:** Provide accurate information and updates to customers about products or services- **Documentation:** Maintain and update customer records and interactions in the companys database- **Feedback Collection:** Gather customer feedback and report trends or recurring issues to the team**Desired Skills and Attributes:**- **Communication:** Strong written communication skills with the ability to convey information clearly and effectively- **Problem-Solving:** Ability to handle complex customer issues and provide solutions promptly- **Adaptability:** Ability to work in a fast-paced environment and adapt to changing procedures and technology- **Team Player:** Collaborative attitude with the ability to work well within a team**Benefits:**- **Competitive Salary:** Attractive salary range with performance-based incentives- **Flexible Work Options:** Choose between working from home or office- **Career Growth:** Opportunities for advancement and professional develop